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EMPLOYMENT/VENDOR/SERVICE

EMPLOYMENT:

Current open positions at NVU locations:

POSITION: INSIDE SALES/CUSTOMER CARE

LOCATION: DETROIT, MI USA

In house sales associate position consist of a wide range of duties from assisting current customers with placing orders, advice on part selection and installation to contacting OE clients.  Commission based pay with hourly rate.  Position also includes promotion generation, customer service and warranty/return processing.  Position also covers social media, print and online marketing and advertising coordination with executive team and distribution network.

 

Ready for a real challenge with real rewards? Join the NVU team and be part of the fastest growing automotive instrument manufacturer/tech/electronic design company in the US. We are a small family owned business with an established track record of having outstanding, made in Detroit themed instruments and controls for Hot Rods, Musclecars, Trucks, Race and Original Equipment, all designed and built right here in town. Our Customer service and warranty record have been known across the industry as the best anywhere, we call back every customer and have every issue resolved for every single kit installed. No other company can make that claim. This is not only due to our great products but is mainly because of our outstanding staff that can guide the customer from part selection to installation. Out technical database has been developed over the past 15 years to cover any situation that may arise with a solution for each issue.

 

All of our employees are loyal, reliable, individuals with a sense of family, everyone pulls together and relies on each other to get things don

 

The Sales and marketing position has several main areas of responsibility and minor responsibilities that overlap with other areas for redundant coverage in the event of vacations, work flow and anything that may cause a surge in another position. This is how we maintain volume changes and ensure a seamless customer experience. If you are in the market for a standard office 9-5 job, this is not for you. The challenges in a fast growing business is wearing multiple “hats” at once, developing changing programs and creating sales in the white space available.

 

 Priority responsibilities:

 

Customer first point of contact, recommendation of part numbers and accessories for installation.

 

Technical questions and troubleshooting

 

General (Level 1) warranty service/customer care

 

Sales call information/part recommendations

 

Order processing including:

 

            Providing quotes/pricing on regular part numbers

 

            Receiving orders and writing invoices on regular part numbers

 

            Accepting and inputting payments via credit card, paypal

 

            Accepting Purchase orders and proper acknowledgment

 

            Creating barcodes and processing part numbers for each accepted order

 

            Shipping as needed items for customer care

 

Cold calling and point of contact for new retail customers.

 

Marketing:

 

Developing marketing strategies for current and future projects

 

Maintaining social media/online networks (Facebook, Instagram, Flickr, Pinterest, Twitter)

 

Maintain, update and distribute new product materials/assets for release

 

Maintain and update load sheets

 

Maintain and update Inventory uploads

 

Maintain and update web store content

 

Working within ad budget

 

Scheduling, working and procuring assets for show displays

 

Custom order writing, facilitation, and procurement

 

Secondary backup responsibilities:

 

Backing up production leader

 

Backing up Tech team

 

Backing up shipping/LTL

 

Anything else that may come up

 

 

 

Minimum requirements:

 

A strong self-starter

 

Hi level of organizational skills

 

In search of a real group to be a part of

 

Sales experience

 

Automotive knowledge

 

A passion for classic and specialty vehicles

 

Electrical system knowledge

 

Microsoft office

 

Quickbooks

 

Social media platform use

 

Good typing skills

 

Great demeanor and calmness for customer care

 

 

 

Pay: Base pay with commission past persons in this position have grossed $45-$65K, virtually unlimited pay potential for the right person.

 

Work hours are 9-5 M-F, with some flexibility/remote working options available

 

 

POSITION: CUSTOMER TECHNICAL SUPPORT

LOCATION: DETROIT, MI USA/NATIONWIDE (REMOTE POSSIBLE)

Tech Support position aids installers with troubleshootin, part selection and set up of product. Maintains and improving online troubleshooting database/web portal and shooting support videos. Possible remote position. Knowledge of vehicle electrical systems and excellent customer skills an absolute must.

 Ready for a real challenge with real rewards? Join the NVU team and be part of the fastest growing automotive instrument manufacturer/tech/electronic design company in the US. We are a small family owned business with an established track record of having outstanding, made in Detroit themed instruments and controls for Hot Rods, Musclecars, Trucks, Race and Original Equipment, all designed and built right here in town. Our Customer service and warranty record have been known across the industry as the best anywhere, we call back every customer and have every issue resolved for every single kit installed. No other company can make that claim. This is not only due to our great products but is mainly because of our outstanding staff that can guide the customer from part selection to installation. Out technical database has been developed over the past 15 years to cover any situation that may arise with a solution for each issue.

All of our employees are loyal, reliable, individuals with a sense of family, everyone pulls together and relies on each other to get things done.

 The technical Support position has several main areas of responsibility and minor responsibilities that overlap with other areas for redundant coverage in the event of vacations, work flow and anything that may cause a surge in another position. This is how we maintain volume changes and ensure a seamless customer experience. If you are in the market for a standard office 9-5 job, this is not for you. The challenges in a fast growing business is wearing multiple “hats” at once, developing changing programs and creating sales in the white space available.

 Priority responsibilities:

Providing installation and troubleshooting for all NVU products via phone and email. This will be about 75% of the time spent.

Updating and creating new instruction manuals

Updating and creating troubleshooting guides

Updating and creating new production build sheets

Updating and creating new product function/troubleshooting videos

Developing new customer service/troubleshooting/strategies.

Shipping customer care items

Selling add-on items that customer may need to complete installation.

Processing warranty inbound items

Processing and tracking completed warranty items

Using warranty data to develop new processes related to preventing further issues on repeat items

 

Secondary backup responsibilities:

Backing up production leader

Backing up shipping/LTL

Backing up sales calls

Trade show/seminar running with sales team

Anything else that may come up

 Minimum requirements:

A strong self-starter

Hi level of organizational skills

In search of a real group to be a part of

Automotive knowledge

A passion for classic and specialty vehicles

Electrical system knowledge

Microsoft office

Quickbooks

Social media platform use

Good typing skills

Great demeanor, very patient, good listener and calmness for customer care

 

Pay: $13.50/hr plus commission on sales items. Work hours are 9-5 M-F, with some flexibility/remote working options available

 

POSITION: DESIGNER

LOCATION: DETROIT, MI USA/NATIONWIDE (REMOTE POSSIBLE)

Designer position covers all 2D graphic generation of product, print and digital media. Maintaining and updating graphic library including core program materials and style guides.  Designer must be familiar and capable of designing and color separation of backlit dials for screen printing with CAD patterns for CNC laser cutting.  3D and video experience a plus.

 

 

POSITION: CUSTOM INSTRUMENT TECH

LOCATION: DETROIT, MI USA

One of the most challenging and rewarding positions at NVU.  You will see your creations go from concept to reality in some of the most highly customized vehicles on the planet.  From start to finish the Custom Instrument tech will layout, design and build the finest custom instrument anywhere.  Tech will work with sales,engineering and the design groups to develop each order to exacting customer specifications.  Requirements:

2D CAD skills any program

Automotive electrical system knowledge

Custom fabrication or model making experience

instrument/gauge knowlegde

Wiring of vehicle harnesses by hand

Soldering skills

Troubleshooting skills

Impeccable quality control

Ability to deliver on time and schedule own tasks with other departments

Bonus skills:

3D design

Graphic design

CNC/laser experience

Circuit board assembly

This position also has sales incentives available. 

 

POSITION: MECHANICAL ENGINEER

LOCATION: DETROIT, MI USA

Description coming

 

POSITION: PRINT SHOP APPRENTICE

LOCATION: DETROIT, MI USA

Entry level position working with master screen printer as an assistant/apprentice.  Previous experience with screenprinting/preparation preferred.  Good organizational skills, cleanliness, punctual and excellent attention to detail are absolute musts.

 

SERVICES:

SERVICE: SALES REP WEST

NVU is seeking rep firms to cover territories currently not covered or where in-house sales is insufficient.  Rep firm will cover territories and customers based on current and future contacts. Bi monthly reporting, short and long term goals with possible volume inceNative may be available. 

SERVICE: SALES REP SOUTH

NVU is seeking rep firms to cover territories currently not covered or where in-house sales is insufficient.  Rep firm will cover territories and customers based on current and future contacts. Bi monthly reporting, short and long term goals with possible volume inceNative may be available

 

VENDOR:

No Current Information

 

 

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