PROUDLY DESIGNED AND BUILT IN THE USA & BACKED BY OUR 5 YR WARRANTY

WARRANTY SERVICE REQUEST

NVU offers the quickest service time in the Industry! 

With our 1-2 Day lead time, no more sending in a hope and a prayer only to find its not covered by the competition's warranty. Bummer!

In the case you need to take advantage of our 5 YR Warranty, please start by filling out our RZA request form.  

(Note: Before filling out the Request for Service form please go over our Interactive Tech Help portal here, this may resolve the issue and save you time! )

 
 
 
 

New Vintage USA 5-Year Warranty

New Vintage USA warrants all merchandise against defects in workmanship and materials for 60 months. After the 60 month period, a pro-rated service fee of no more than 50% production costs may be applied. This warranty applies to all instrumentation products, excluding senders. The warranty does not apply to a product used in a manner for which it was not designed, of if it has been altered in any way.; New Vintage USA LLC is not responsible for any damage or costs associated with any product that has been purchased. This is a limited warranty as identified in the Magnunson-Moss Warranty Act of 1975.

Warranty Service

Service can be obtained during the normal warranty period by contacting New Vintage and obtaining a Return Authorization Number (RZA#). New Vintage will repair or replace any item found to be defective and return ship to no cost via ground or post office services. Other shipping/international services will be applied at additional cost. Buyer is responsible for shipping to New Vintage for warranty repair. Return shipping will be the responsibility of the customer if the product is found to be damaged or out of warranty. An RZA number must be obtained and proper return/warranty form accompanied with the product.