*******PLEASE READ THIS INFORMATION FIRST ITS REALLY IMPORTANT*******
This form is for CUSTOM (non standard) items only. For pricing on standard items please reach out to our customer service team or browse our website.
Please make sure to check out <<< THIS PAGE >>> before requesting a custom quote. It has pricing and options so you can start off with a good knowledge base.
- We are currently taking on SELECT custom work as we ramp up our expanded custom department. Projects will be accepted on what is entailed, time available and customer's willingness to work with us (easy to work with customers). Timelines cannot be guaranteed at this time due to the global component shortages.
- You will receive an email confirmation minutes after filling out the form. If you did not, check your spam and trash folders. If you do not see the confirmation, that means the form was not submitted or you may have entered your email address incorrectly.
- We respond by email to every RFQ within 24 hours (excluding weekends and holidays). If you do not see a response AND you have email confirmation from your form check your spam and trash folders.
- RFQ forms that are not completely filled out (name, address, lack of custom description) will be rejected and not quoted.
- All custom correspondence MUST be in writing by email. This maintains an email chain and keeps everything straight.
CLOCKS: We are currently unable to quote clocks at this time due to the unavailability of the clock mechanism.
All custom work is built to specifications and is not returnable for refund or credit under any circumstances. Any work performed on a custom basis that is cancelled is subject to any fees, time and any associated costs. This may be deducted from any deposit received in the event of a cancellation at any point. Special order or fabricated parts constructed or purchased during the custom process for customer specific projects are the responsibility of the customer. By agreeing to a deposit, you agree to the terms stated above.
TIMELINES: No guarantee on the exact time but in general:
CUSTOM DIALS ON STANDARD ITEMS ONLY: 6-10 WEEKS
CUSTOM BRACKETS WITH GAUGES 8-12 WEEKS
RETROFITS: We are currently holding off on retrofits until our custom department is fully staffed.