If you have recently placed and order with one of our retailers, please be aware that the leadtime may be extended by a few days.
New Vintage USA 5-Year Warranty
New Vintage USA warrants all merchandise against defects in workmanship and materials for 60 months. After the 60 month period, a pro-rated service fee of no more than 50% production costs may be applied. This warranty applies to all instrumentation products, excluding senders. The warranty does not apply to a product used in a manner for which it was not designed, of if it has been altered in any way.; New Vintage USA LLC is not responsible for any damage or costs associated with any product that has been purchased. This is a limited warranty as identified in the Magnunson-Moss Warranty Act of 1975.
Warranty Service
Service can be obtained during the normal warranty period by contacting New Vintage and obtaining a Return Authorization Number (RZA#). New Vintage will repair or replace any item found to be defective and return ship to no cost via ground or post office services. Other shipping/international services will be applied at additional cost. Buyer is responsible for shipping to New Vintage for warranty repair. Return shipping will be the responsibility of the customer if the product is found to be damaged or out of warranty. An RZA number must be obtained and proper return/warranty form accompanied with the product.
Missing items/Returns
Missing items/returns must be processed within 15 days of end user receiving the product. All returned must be shipped back to the place of purchase. Any return shipping costs to New Vintage are the responsibility of the purchaser. An RZA number must be obtained and proper return/warranty form accompanied with the product. A restocking fee not to exceed 10% may be applied to items that must be repackaged. Any item returned in a non-usable condition will be returned or charged to the customer.
Missing items must be reported within 15 days of receiving the product. Items found to be missing will be shipped via ground or postal service at no charge. Expedited/international shipping options are available at an additional charge. It is the policy of New Vintage to quickly replace any items that may be missing in a timely manner but not to overnight or expedite shipping in any way at no cost.
Custom Policy
All custom work is built to specifications and is not returnable for refund or credit under any circumstances. Any work performed on a custom basis that is cancelled is subject to any fees, time and any associated costs. This may be deducted from any deposit received in the event of a cancellation at any point. Special order or fabricated parts constructed or purchased during the custom process for customer specific projects are the responsibility of the customer. By agreeing to a deposit you agree to the terms stated above.
Shipping Policy
New Vintage USA uses the United States Post Office and United Parcel Services.
Shipping charges are usually flat rate on your order for shipments to the contiguous 48 states. Limitations may apply. Puerto Rico, Alaska, and U.S. territories are calculated by weight.
International freight is calculated by weight, using the United States Post Office Priority International, Express International, and Global Express International (delivered by FedEx) and added to the buyers invoice. All shipping charges/duty/taxes and associated fees are the responsibility of the customer as NVU cannot predict these costs.
Quotes are available for special circumstances and insurance.